Player/Device Troubleshooting

If experiencing issues with your GRRID player/device, follow these troubleshooting steps:

• Log into GRRID and verify that your player is checking in and shows a Healthy status.
• Ensure the audio cable is securely connected to the player.
• Ensure the WiFi/hardwire Internet connection is online. The green and yellow lights on the back of your player should be lit.

You can also perform a power cycle of the player.

To do so, you'll first need to locate the serial number on the bottom of the player.

If the serial number begins with a 9:

1. Unplug the player from its power source and remove the SD card.
2. Wait 15 seconds, then replace the SD card.
3. Plug the player back in.

If the serial number begins with anything else:

1. Unplug the player from its power source.
2. Wait 15 seconds.
3. Plug the player back in.

Once plugged back in, it can take up to five minutes for the power cycle to complete.

For questions or concerns, please reach out to our Support Team at [e-mail].