Note: The GRRID progressive web app is currently in beta and access must be requested from Spectrio Support. The app is only available to GRRID users on Series 10 Players (S905X3) with MDM installed.
Using the GRRID app, you can remotely control your player’s volume, use play and pause functionality, and skip to the next track. The app can be accessed via a web browser on Windows or MacOS as well as any IOS or Android mobile device.
Accessing the GRRID App
To access the GRRID app:
Note: Before beginning these steps, ensure your GRRID player is powered on.
- Launch https://retailradioapp.spectrio.com/.
- Enter your GRRID login credentials.
- From their respective dropdowns, select the Client/Access Group, Store (location), and Installations (device).
- This will be based on your initial GRRID setup.
- Once selections have been made, you’ll be able to control your player remotely.
Remote control of your GRRID player includes the ability to pause and play the current track, skip to the next track, and control volume. You’ll also be able to see the title and artist of the playing track.
Adding the GRRID App to Home Screen
To add the GRRID app to your computer/device home screen:
- From your mobile device’s web browser, launch https://retailradioapp.spectrio.com/.
- From the options menu in the browser (see example above), press Add to Home Screen.
- Follow the on-screen prompt and, if desired, rename the page for easier locating.
- Click Add.
You’ll now be able to launch the app from your device’s home screen.
Troubleshooting
How do I know which version of the GRRID player I have?
This information can be found on the physical player or by logging into your GRRID dashboard and referencing the Player field at the top of the screen. Series 10 players will begin with 10, Series 9 players will begin with 9, etc.
What is MDM and how do I know if it’s installed on my player?
MDM (Mobile Device Management) is needed for remote support of your player. To confirm your device has MDM installed, you’ll need to contact Spectrio Support.
I have a Series 10 player with MDM installed, but the app still isn’t working. What should I do?
First, log into your GRRID dashboard and ensure that your device is online. Your player status will display on the right side of the screen and read NOT CHECKING IN or HEALTHY.
If your player status is HEALTHY, but not appearing on the app, please contact Spectrio Support for further assistance.
If your device is NOT CHECKING IN, first confirm:
- Your player is connected to its power adapter and a dedicated power source.
- The player has a strong internet connection.
If, after confirming power and internet connection, your player is still reading NOT CHECKING IN, reach out to Spectrio Support for further assistance.
My player isn’t compatible with the app. How do I get one that is?
You can contact Spectrio Support to inquire about upgrading to a compatible player.
For any additional questions or concerns, please reach out to our Support Team at support@spectrio.com.